Frequently Asked Questions
               
            
      
        
            Welcome to Thrift Gift Shop’s Help Center!
We’ve compiled answers to the most common questions about our custom jersey products, ordering process, shipping, and returns — so you can shop with confidence.
If you still need assistance, please reach out to us anytime at thriftlorde@gmail.com — we’re happy to help!
      FAQ's
                        
                          How do I place an order?
                        
                      How do I place an order?
Simply browse our collections, choose your jersey design, select your size, color, and quantity, then click “Add to Cart.”
For personalized jerseys, click “Customize” to add your name, number, or team details before checkout.
                        
                          Can I upload my own logo or artwork?
                        
                      Can I upload my own logo or artwork?
Yes! You can upload your logo, number, or name directly on the product page.
If you have a specific design or need a custom layout, please email our design team at [store_email] — we’ll help you create exactly what you envision.
                        
                          How can I track my order?
                        
                      How can I track my order?
After you place an order, you’ll receive a confirmation email with your Order ID.
Once your jersey ships, we’ll send you a tracking link so you can monitor delivery in real time.
You can also log in to your account at thriftgiftshop.com to view your order history.
                        
                          Can I modify or cancel my order after purchasing?
                        
                      Can I modify or cancel my order after purchasing?
Since all our jerseys are made-to-order, changes or cancellations can only be accepted within 12 hours after placing your order.
After production begins, we can’t make modifications — so please double-check your customization details before confirming checkout.
                        
                          What materials do you use for your jerseys?
                        
                      What materials do you use for your jerseys?
All jerseys are made with premium sports-grade polyester fabric, offering durability, flexibility, and comfort.
We use sublimation printing technology, ensuring vibrant colors that won’t fade or peel over time.
                        
                          Do you ship internationally?
                        
                      Do you ship internationally?
Yes — we proudly ship worldwide 🌎
Our jerseys are produced and shipped from our trusted facilities.
Estimated delivery times:
- Processing time: 3–7 business days
 - Shipping time: 7 – 25 business days (depending on location)
 - A tracking link will be provided once your order is on the way.
 
                        
                          How much does shipping cost?
                        
                      How much does shipping cost?
We offer Standard and Expedited shipping and include free shipping on eligible orders please visit our Shipping Policy page to read and understand more about our shipping costs.
                        
                          My package hasn’t arrived — what should I do?
                        
                      My package hasn’t arrived — what should I do?
If your order is delayed or lost in transit, please contact us immediately at thriftlorde@gmail.com with your Order ID.
We’ll coordinate with our logistics partners to resolve the issue or issue a replacement if needed.
                        
                          How can I find my correct size?
                        
                      How can I find my correct size?
Each product page includes a detailed Size Chart (in both inches and centimeters).
We recommend measuring a similar jersey you already own and comparing it with our chart for the best fit.
                        
                          Can I return or exchange my order?
                        
                      Can I return or exchange my order?
As each product is custom made, we do not accept returns and may exchange if:
- The product arrives damaged or faulty, or
 - You receive the wrong size, colour or print.
 
Please contact us within 15 days of delivery with photos of the problem and we will arrange an exchange or refund.
                        
                          What payment methods do you accept?
                        
                      What payment methods do you accept?
We accept all major payment methods via Shopify Payment, including:
💳 Visa, MasterCard, American Express, PayPal, and Apple Pay.
All transactions are encrypted and processed securely.

