Hawaii Coconut Trees Custom Baseball Jerseys For Men & Women

Order Processing & Production Time Orders are handled Monday to Friday (excluding weekends and public holidays). Order Processing Time: 1 – 3 business days (payment verification, order confirmation, and queue placement) Production Time: 2 – 5 business days (depending on product type, design complexity, and order volume) Once your product is completed, it will be carefully packaged and transferred to one of our trusted logistics partners for delivery. Estimated Delivery Time Please note that delivery estimates do not include production or processing time. Delivery times vary depending on destination and shipping method: Region Shipping Method Estimated Delivery Time United States, Canada, UK, Australia Standard Shipping 5–10 business days United States, Canada, UK, Australia Express Shipping 3–7 business days Other International Destinations Standard Shipping 10–30 business days Other International Destinations Express Shipping 7–20 business days Delays may occur due to customs inspections, weather conditions, or peak-season congestion (e.g., Christmas, Black Friday).

Effective Date: May 15, 2025
Store Name: Thrift Gift Shop

At Thrift Gift Shop, we take pride in producing high-quality, made-to-order products crafted specially for you.
Your satisfaction matters to us — and while we hope every item you receive exceeds expectations, we understand that issues may arise. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds to ensure a fair, transparent, and smooth shopping experience.

1. Return Policy

1.1 Return Timeframe

You may request a return within 10 calendar days from the date your order is delivered.
We encourage you to carefully inspect your product upon arrival to ensure it meets your expectations.

1.2 Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and unwashed, with all original tags and packaging intact.
• The product must be in the same condition as when received.
• You must provide valid proof of purchase, such as your order confirmation email or receipt.

Note: Items returned with signs of wear, stains, damage, or missing packaging cannot be accepted.

1.3 How to Initiate a Return

To begin the return process, please contact our support team at thriftlorde@gmail.com.
Once your return is reviewed and approved, we will provide you with:

• A return authorization confirmation
• A return shipping address or label (if applicable)
• Detailed instructions for packaging and returning your item

⚠️ Important: Returns sent without prior authorization will not be accepted or refunded.

2. Damaged, Defective, or Incorrect Items

We strive to ensure your order arrives in perfect condition. However, if you receive:

• A damaged item
• An incorrect product or size
• A defective print or stitching issue

Please contact us at thriftlorde@gmail.com within 7 days of delivery.
Attach clear photos showing the issue and your order number.

Once verified, we will:

• Offer a free replacement at no extra cost, or
• Provide a full or partial refund, depending on the situation

You do not need to return the defective item unless requested by our support team.

3. Exceptions & Non-Returnable Items

Because every item is custom printed and made to order, we cannot accept returns for reasons unrelated to product defects or store error.
The following products are non-returnable and non-refundable:

• Personalized or custom-made products (including custom names, text, or colors)
• Digital downloads or instant-access items
• Gift cards or promotional giveaway items
• Clearance or final-sale products
• Perishable goods, cosmetics, or personal care products

Custom & made-to-order disclaimer: We create each product based on your order details. Refunds cannot be issued for incorrect sizes, color preference, or design changes requested after production begins.

4. Exchanges

We do not offer direct exchanges because all products are made to order.
If you wish to change an item:

1. Complete the return process for the original product (if eligible).
2. Place a new order for the desired item.

This ensures your new item is produced fresh and delivered as quickly as possible.

5. European Union 14-Day Cooling-Off Period

If you are a customer in the European Union, you have the right to cancel your order within 14 days after receiving it for any reason.
To qualify, your item must be:

• Unused, unwashed, and in its original packaging
• Returned with proof of purchase

Please contact thriftlorde@gmail.com before sending your return to ensure we can process it correctly.

6. Refund Policy

6.1 Refund Process

After we receive and inspect your return, you’ll receive an email notification confirming whether your refund is approved.

If approved:

• Refunds will be issued to your original payment method within 5 business days.
• Depending on your bank or credit card provider, additional processing time may apply (typically 5–10 business days).

You will receive an email confirmation once the refund has been successfully processed.

6.2 Partial Refunds

In certain circumstances, a partial refund may be granted (if applicable):

• Items returned after the return period but accepted as a courtesy
• Items showing minor wear or missing packaging
• Approved order adjustments or credit-based resolutions

6.3 Delayed or Missing Refunds

If you have not received your refund after 15 business days:

1. Double-check your bank or credit card account.
2. Contact your payment provider — some may take longer to post refunds.
3. If you’ve confirmed no refund has been received, contact us at thriftlorde@gmail.com, and we’ll investigate promptly.

7. Return Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item is defective or an incorrect product was sent.
• In cases where the return is approved for quality or fulfillment issues, Thrift Gift Shop will cover or reimburse shipping fees.
• If a customer refuses a package or provides an incorrect address, reshipping and handling fees may apply.

8. Order Cancellations

Orders may only be canceled within 12 hours of placement.
After production begins, cancellations or modifications are no longer possible.
Please ensure all personalization details, sizes, and shipping information are correct before confirming checkout.

9. Return Address

All approved returns should be sent to our designated fulfillment center:

📦 Return Address: 7551 Centreville Rd, Manassas, VA 20111, United States.

(Please do not return any items without contacting customer support first — unregistered returns will not be processed.)

10. Contact Information

For all questions related to returns, refunds, or exchanges, please reach out:

Brand: Thrift Gift Shop

Head Office US : 7551 Centreville Rd, Manassas, VA 20111, United States.

Head Office VN: 66 - 68 Phạm Hồng Thái, Phường Bến Thành, Quận 1, Thành phố Hồ Chí Minh, Việt Nam.

We respond to most inquiries within 24–48 business hours.

11. Final Note

At Thrift Gift Shop, we value your trust.
Every order is handmade with care and inspected before shipping.
If something goes wrong, we’re committed to resolving it quickly and fairly.
Your happiness is our mission — and we’ll always do our best to make things right.